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Designation: Assistant Branch Manager (Cluster Manager) Year of Exp – 7-9 years (Responsible for 4-5 Stores) Store Size – 5000Sqft to 10,000Sqft Company Website – https://www.mrdiy.com/ Role Context: To increase the business by driving sales and customer experience through developing and coaching your team and installing SOPs so that we become a major destination brand and industry leader. Area of Responsibility • Manage and deliver the KPI’s – Sales, Shrinkage, Commerciality, Customer Service Standards are met. • Ensure that you have the right people who are sufficiently trained/developed to deliver for our customers. • Ensure the smooth operations of your area (excellent customer service, delivers a commercially well laid out store, achieving all operational KPI). • Deliver the shopping experience that our customers demand. • Financial Management to ensure stores are profitable and operated within the budget. • Ensure compliance with company policies and operational guidelines. Person Specifications • Graduate / Postgraduate with 5-8 years of relevant experience into retail industry • Good communication skills- both written and verbal and must be a good orator • Should have hands on experience working on Microsoft Office- Including Excel, PPT

Designation: Branch Manager
Year of Exp – 8 to 10Years (Responsible for 12-15 Stores)
Store Size – 4000Sqft to 15,000Sqft
Company Website – https://www.mrdiy.com/
Direct Repartees: Cluster Managers (ABM)
Interactions: Internal and External Stakeholders
Role Context:
To increase the business by driving sales and customer experience through developing and
coaching your team and installing SOPs so that we become a major destination brand and
industry leader.
Area of Responsibility
• Manage and deliver the KPI’s – Sales, Shrinkage, Commerciality, Customer Service
Standards are met.
• Ensure that you have the right people who are sufficiently trained/developed to deliver
for our customers.
• Ensure the smooth operations of your area (excellent customer service, delivers a
commercially well laid out store, achieving all operational KPI).
• Deliver the shopping experience that our customers demand.
• Financial Management to ensure stores are profitable and operated within the budget.
• Ensure compliance with company policies and operational guidelines.

Person Specifications
• Graduate / Postgraduate with 7-9 years of relevant experience into retail industry
• Strong communication skills- both written and verbal and must be a good orator .
• Should have hands on experience working on Microsoft Office- Including Excel, PPT
• Sales oriented.
Competencies & Traits Influencing Skills
• Problem Solving & Decision Making • Planning & Organizing
• Project Management with Collaboration and Inclusion
• Communication Skills • Extroversion & Approachability
• Leadership
• Financial & Business Acumen
• Customer Obsession
• Assertiveness
• Self Motivated & Resilient
• Managing Pressure & Setbacks

 

 

Key Responsibilities:

* Assist the Store Manager in day-to-day store operations.
* Lead, coach, and develop Team Leaders and store staff.
* Ensure customer service and resolve customer complaints.
* Ensure compliance with company policies, SOPs, and safety standards.
* Prepare daily, weekly, and monthly operational reports.

Eligibility:

* Graduate in any discipline.
* 3–6 years of retail experience, including at least 1–2 years in a supervisory/Assistant Store Manager role.
* Strong leadership, communication, and problem-solving skills.
* Knowledge of inventory management, sales reporting, and MS Excel.

Key Responsibilities:

* Manage daily store operations and ensure smooth functioning.
* Deliver  customer service and resolve customer concerns.

Eligibility:

* Graduate in any discipline.
* 2–4 years of experience in retail, with at least 1 year in a supervisory or Team Leader role.
* Good communication and leadership skills.
* Basic knowledge of MS Excel and retail operations.

Total Exp : 15-20 yrs Retail Experience

Worked as Cluster Manager

Graduation/Post Graduation Must

Hands on experience in handling the multiple locations

Job Summary

The Store Manager is responsible for overseeing the daily operations of the store, achieving sales targets, delivering excellent customer service, leading the store team, and ensuring compliance with company policies and operational standards.

Key Responsibilities

Sales & Business Performance

• Achieve monthly and annual sales targets.
• Monitor store KPIs and implement action plans to improve performance.
• Maximize sales through effective merchandising and promotions.
• Analyze sales reports and identify business opportunities.

Team Management

• Recruit, train, coach, and develop store employees.
• Prepare staff schedules and manage manpower efficiently.
• Conduct performance reviews and provide regular feedback.
• Build a positive, motivated, and high-performing team.

Customer Service

• Ensure excellent customer service at all times.
• Resolve customer complaints professionally and promptly.
• Maintain high customer satisfaction standards.

Job Summary

The Assistant Store Manager supports the Store Manager in overseeing daily store operations, achieving sales targets, leading the store team, ensuring excellent customer service, maintaining inventory accuracy, and ensuring compliance with company policies and operational standards.

Key Responsibilities

Sales & Business Performance

• Assist in achieving daily, weekly, and monthly sales targets.
• Monitor store KPIs and support initiatives to improve business performance.
• Drive sales through effective merchandising and promotional activities.
• Ensure high standards of customer service.

Team Management

• Supervise, coach, and motivate store associates and Team Leaders.
• Conduct daily briefings and assign work responsibilities.
• Support recruitment, onboarding, and training of new employees.
• Monitor attendance, productivity, and discipline.

Store Operations

• Ensure smooth day-to-day store operations.
• Maintain visual merchandising and store presentation as per company standards.
• Monitor stock availability and coordinate replenishment.
• Assist in inventory management, cycle counts, and stock audits.
• Support opening and closing store procedures.

Job Summary

The Team Leader is responsible for supporting the Store Manager in the day-to-day operations of the store. The role focuses on leading the store team, delivering excellent customer service, achieving sales targets, maintaining merchandising standards, and ensuring smooth store operations.

Key Responsibilities

Sales & Customer Service

• Support the achievement of daily, weekly, and monthly sales targets.
• Deliver exceptional customer service and resolve customer concerns promptly.
• Promote ongoing offers and products to maximize sales.
• Monitor team performance on the sales floor.

Team Leadership

• Supervise and motivate store associates during shifts.
• Allocate daily tasks and monitor completion.
• Coach and train team members on customer service, product knowledge, and SOPs.
• Maintain discipline and ensure adherence to company policies.

Store Operations

• Ensure the store is clean, organized, and ready for customers.
• Maintain visual merchandising standards.
• Monitor stock availability and support replenishment.
• Assist with stock receiving, inventory counts, and stock accuracy.
• Support opening and closing store procedures.

Job Summary

The Team Leader is responsible for supporting the Store Manager in the day-to-day operations of the store. The role focuses on leading the store team, delivering excellent customer service, achieving sales targets, maintaining merchandising standards, and ensuring smooth store operations.

Key Responsibilities

Sales & Customer Service

• Support the achievement of daily, weekly, and monthly sales targets.
• Deliver exceptional customer service and resolve customer concerns promptly.
• Promote ongoing offers and products to maximize sales.
• Monitor team performance on the sales floor.

Team Leadership

• Supervise and motivate store associates during shifts.
• Allocate daily tasks and monitor completion.
• Coach and train team members on customer service, product knowledge, and SOPs.
• Maintain discipline and ensure adherence to company policies.

Store Operations

• Ensure the store is clean, organized, and ready for customers.
• Maintain visual merchandising standards.
• Monitor stock availability and support replenishment.
• Assist with stock receiving, inventory counts, and stock accuracy.
• Support opening and closing store procedures.