Full job description is not available for this role yet.

Full job description is not available for this role yet.

Full job description is not available for this role yet.

Full job description is not available for this role yet.

Key Responsibilities: * Assist the Store Manager in day-to-day store operations. * Lead, coach, and develop Team Leaders and store staff. * Ensure customer service and resolve customer complaints. * Ensure compliance with company policies, SOPs, and safety standards. * Prepare daily, weekly, and monthly operational reports. Eligibility: * Graduate in any discipline. * 3–6 years of retail experience, including at least 1–2 years in a supervisory/Assistant Store Manager role. * Strong leadership, communication, and problem-solving skills. * Knowledge of inventory management, sales reporting, and MS Excel.

Key Responsibilities:

* Assist the Store Manager in day-to-day store operations.
* Lead, coach, and develop Team Leaders and store staff.
* Ensure customer service and resolve customer complaints.
* Ensure compliance with company policies, SOPs, and safety standards.
* Prepare daily, weekly, and monthly operational reports.

Eligibility:

* Graduate in any discipline.
* 3–6 years of retail experience, including at least 1–2 years in a supervisory/Assistant Store Manager role.
* Strong leadership, communication, and problem-solving skills.
* Knowledge of inventory management, sales reporting, and MS Excel.

• Manage day-to-day store operations and ensure smooth functioning of the store.
• Achieve monthly sales, revenue, and business targets.
• Lead, motivate, and manage the store team to improve productivity and performance.
• Ensure proper manpower planning, attendance, grooming, and discipline.
• Monitor customer service standards and ensure a positive customer experience.
• Ensure compliance with company SOPs, policies, safety, and hygiene standards.
• Manage inventory, stock accuracy, replenishment, and minimize stock loss/shrinkage.
• Monitor cash handling, billing, deposits, and ensure zero cash discrepancies.
• Analyze daily/weekly/monthly sales and operational reports and take corrective actions.
• Conduct regular team briefings and provide coaching and on-the-job training.
• Coordinate with the ASM/ABM and other departments for operational requirements.
• Handle customer complaints and resolve operational issues promptly.
• Ensure proper visual merchandising and maintain store standards.
• Monitor store expenses and control operational costs.
• Ensure all statutory, audit, and compliance requirements are followed.
• Prepare and share required reports with the reporting manager within timelines.

• Manage day-to-day store operations and ensure smooth functioning of the store.
• Lead, supervise, and motivate the store team to achieve sales and operational targets.
• Ensure proper customer service and maintain brand standards.
• Monitor stock receiving, replenishment, inventory accuracy, and visual merchandising.
• Ensure compliance with company SOPs, safety, hygiene, and security guidelines.
• Prepare and monitor staff rosters, attendance, and productivity.
• Handle customer queries and resolve complaints effectively.
• Support the Store Manager in achieving sales, manpower, and operational goals.
• Train and guide team members on products, processes, and customer service.
• Monitor store housekeeping and overall store presentation.

Job Description – Retail Store Manager

Position Details

Position: Store Manager
Department: Retail Operations
Location: Store / Retail Outlet
Reports To: Area/Cluster Manager

Job Purpose

To manage the overall operations of the retail store, drive sales and profitability, ensure excellent customer service, maintain operational standards, and effectively manage the store team in line with company policies and SOPs.

Key Responsibilities

1. Store Operations

• Manage day-to-day store operations and ensure smooth functioning of all departments.
• Ensure compliance with company SOPs, operational guidelines, and safety standards.
• Monitor store opening and closing procedures.
• Ensure proper maintenance, cleanliness, visual merchandising, and overall store standards.
• Coordinate with the Operations, HR, Loss Prevention, and other support teams as required.

2. Sales & Business Performance

• Achieve store sales, conversion, productivity, and other business targets.
• Monitor daily, weekly, and monthly sales performance and identify gaps.
• Drive initiatives to improve sales, customer conversion, and average transaction value.
• Analyze store performance and implement corrective actions where required.

3. Inventory Management

• Ensure accurate stock receiving, storage, replenishment, and display.
• Monitor stock availability and minimize stock-outs.
• Ensure proper handling of high-value and sensitive merchandise.
• Conduct and support stock counts, cycle counts, and inventory audits.
• Identify and control stock shrinkage and report discrepancies promptly.

4. Cash & Billing Management

• Ensure strict adherence to cashiering and cash-management SOPs.
• Monitor cash handling, banking, deposits, and reconciliation.
• Ensure proper control over POS IDs, passwords, billing processes, voids, discounts, refunds, and exchanges.
• Prevent unauthorized transactions and immediately report any financial discrepancies.

5. Team Management

• Lead, motivate, and manage the store team to achieve business objectives.
• Allocate duties and responsibilities based on business requirements.
• Monitor attendance, punctuality, grooming, discipline, and productivity.
• Conduct regular team briefings and communicate company policies and updates.
• Identify training and development requirements of team members.
• Coach employees and provide regular performance feedback.
• Support recruitment, onboarding, training, and retention of store employees.

6. Customer Service

• Ensure a high level of customer service and customer satisfaction.
• Handle customer complaints and resolve issues effectively.
• Ensure employees follow customer service standards and expected behavioural guidelines.
• Monitor customer feedback and take corrective action where required.

7. Loss Prevention & Compliance

• Ensure strict compliance with Loss Prevention and security procedures.
• Monitor and control incidents related to theft, fraud, barcode manipulation, POS misuse, cash discrepancies, and other SOP violations.
• Ensure CCTV and security processes are followed as applicable.
• Escalate suspected misconduct, fraud, or policy violations to the concerned function immediately.
• Support internal investigations and audits when required.

8. People & HR Compliance

• Ensure compliance with attendance, leave, uniform, grooming, and employee-related policies.
• Maintain discipline and professional conduct within the store.
• Ensure employees complete mandatory training and assessments within timelines.
• Coordinate with HR on employee grievances, disciplinary matters, manpower requirements, and employee engagement initiatives.

9. Reporting & Administration

• Maintain accurate store records and operational documentation.
• Submit daily/weekly/monthly reports within defined timelines.
• Monitor store expenses and ensure effective utilization of resources.
• Ensure all statutory, safety, and company compliance requirements are followed.
• Coordinate with mall management, landlords, vendors, security, and other external stakeholders where applicable.

Key Performance Indicators (KPIs)

• Sales Achievement %
• Store Profitability / Productivity
• Customer Satisfaction
• Conversion Rate
• Average Transaction Value
• Stock Accuracy
• Shrinkage %
• Inventory Availability
• Cash & Banking Accuracy
• Audit/SOP Compliance
• Employee Attendance & Productivity
• Employee Attrition
• Training & Assessment Completion
• Customer Complaint Resolution

Required Skills & Competencies

• Strong leadership and team-management skills
• Good communication and interpersonal skills
• Customer-focused approach
• Sales and business acumen
• Problem-solving and decision-making ability
• Strong knowledge of retail operations
• Inventory and cash-management skills
• Ability to analyze business and operational reports
• Good understanding of SOP and compliance requirements
• Ability to work in a fast-paced retail environment
• Strong ownership and accountability

Qualification & Experience

• Education: Graduation must.
• Experience: 3–6 years of relevant retail experience, preferably with experience managing a store/team.

Candidates with experience in large-format retail, supermarket, fashion, lifestyle, FMCG, or value retail may be considered.

Company website – https://www.mrdiy.co.in/
Designation: Cluster HR (Executive / Sr Executive)
Experience: 2-6 years’ experience in Retail / QSR / Hospitality / FMCG
Education: MBA / Graduate

Role and Responsibilities:

The Cluster HR acts as a strategic people partner for multiple retail stores within an assigned
cluster. This role is responsible for driving end-to-end HR execution at store level, ensuring strong
hiring, engagement, performance management, compliance, and employee relations.

The role requires high ownership, strong field presence, and the ability to balance business needs
with people practices improving productivity, engagement, and retention across stores.

Key Deliverables (Essential functions & Responsibilities of the Job):

• Partner with Cluster / Store Leaders to implement effective people practices aligned with
business needs.
• Manpower Planning and hiring for upcoming & existing stores across locations of the
region.
• Support identification and development of talent for store-level leadership roles.
• Drive employee engagement initiatives and reward & recognition programs across
stores.
• Monitor attrition trends, gather employee feedback, and implement retention actions.
• Guide Store Managers on employee relations, HR policies, and people processes.
• Manage the performance appraisal process end-to-end for store employees.
• Act as a communication bridge between store employees and HR / corporate
stakeholders.
• Ensure HR policy adherence through regular store visits and HR audits.
• Maintain HRMS data accuracy and coordinate with HR Ops for payroll and compliance.
• Track HR metrics (attrition, hiring, engagement, performance) and share insights with
Regional HR.
• Regular store visits and store HR audits across the region.
• Stakeholder management