Key Responsibilities:

• Support the Store Manager in daily store operations.
• Manage and guide the store team to achieve sales targets.
• Ensure proper customer service and customer satisfaction.
• Monitor stock, inventory, and visual merchandising.
• Ensure attendance, discipline, and grooming standards.
• Support recruitment, onboarding, and training of new employees.
• Monitor store processes, SOP compliance, and operational standards.
• Handle customer complaints and resolve issues effectively.
• Prepare and share daily/weekly store reports.
• Support the Store Manager in controlling manpower and operational costs.

Key Responsibilities:

* Assist the Store Manager in day-to-day store operations.
* Lead, coach, and develop Team Leaders and store staff.
* Ensure customer service and resolve customer complaints.
* Ensure compliance with company policies, SOPs, and safety standards.
* Prepare daily, weekly, and monthly operational reports.

Eligibility:

* Graduate in any discipline.
* 3–6 years of retail experience, including at least 1–2 years in a supervisory/Assistant Store Manager role.
* Strong leadership, communication, and problem-solving skills.
* Knowledge of inventory management, sales reporting, and MS Excel.

Key Responsibilities:

* Assist the Store Manager in day-to-day store operations.
* Lead, coach, and develop Team Leaders and store staff.
* Ensure customer service and resolve customer complaints.
* Ensure compliance with company policies, SOPs, and safety standards.
* Prepare daily, weekly, and monthly operational reports.

Eligibility:

* Graduate in any discipline.
* 3–6 years of retail experience, including at least 1–2 years in a supervisory/Assistant Store Manager role.
* Strong leadership, communication, and problem-solving skills.
* Knowledge of inventory management, sales reporting, and MS Excel.

Key Responsibilities:

* Assist the Store Manager in day-to-day store operations.
* Lead, coach, and develop Team Leaders and store staff.
* Ensure customer service and resolve customer complaints.
* Ensure compliance with company policies, SOPs, and safety standards.
* Prepare daily, weekly, and monthly operational reports.

Eligibility:

* Graduate in any discipline.
* 3–6 years of retail experience, including at least 1–2 years in a supervisory/Assistant Store Manager role.
* Strong leadership, communication, and problem-solving skills.
* Knowledge of inventory management, sales reporting, and MS Excel.

Key Responsibilities:

* Assist the Store Manager in day-to-day store operations.
* Lead, coach, and develop Team Leaders and store staff.
* Ensure customer service and resolve customer complaints.
* Ensure compliance with company policies, SOPs, and safety standards.
* Prepare daily, weekly, and monthly operational reports.

Eligibility:

* Graduate in any discipline.
* 3–6 years of retail experience, including at least 1–2 years in a supervisory/Assistant Store Manager role.
* Strong leadership, communication, and problem-solving skills.
* Knowledge of inventory management, sales reporting, and MS Excel.

• Manage day-to-day store operations and ensure smooth functioning of the store.
• Achieve monthly sales, revenue, and business targets.
• Lead, motivate, and manage the store team to improve productivity and performance.
• Ensure proper manpower planning, attendance, grooming, and discipline.
• Monitor customer service standards and ensure a positive customer experience.
• Ensure compliance with company SOPs, policies, safety, and hygiene standards.
• Manage inventory, stock accuracy, replenishment, and minimize stock loss/shrinkage.
• Monitor cash handling, billing, deposits, and ensure zero cash discrepancies.
• Analyze daily/weekly/monthly sales and operational reports and take corrective actions.
• Conduct regular team briefings and provide coaching and on-the-job training.
• Coordinate with the ASM/ABM and other departments for operational requirements.
• Handle customer complaints and resolve operational issues promptly.
• Ensure proper visual merchandising and maintain store standards.
• Monitor store expenses and control operational costs.
• Ensure all statutory, audit, and compliance requirements are followed.
• Prepare and share required reports with the reporting manager within timelines.

Job Description – Retail Store Manager

Position Details

Position: Store Manager
Department: Retail Operations
Location: Store / Retail Outlet
Reports To: Area/Cluster Manager

Job Purpose

To manage the overall operations of the retail store, drive sales and profitability, ensure excellent customer service, maintain operational standards, and effectively manage the store team in line with company policies and SOPs.

Key Responsibilities

1. Store Operations

• Manage day-to-day store operations and ensure smooth functioning of all departments.
• Ensure compliance with company SOPs, operational guidelines, and safety standards.
• Monitor store opening and closing procedures.
• Ensure proper maintenance, cleanliness, visual merchandising, and overall store standards.
• Coordinate with the Operations, HR, Loss Prevention, and other support teams as required.

2. Sales & Business Performance

• Achieve store sales, conversion, productivity, and other business targets.
• Monitor daily, weekly, and monthly sales performance and identify gaps.
• Drive initiatives to improve sales, customer conversion, and average transaction value.
• Analyze store performance and implement corrective actions where required.

3. Inventory Management

• Ensure accurate stock receiving, storage, replenishment, and display.
• Monitor stock availability and minimize stock-outs.
• Ensure proper handling of high-value and sensitive merchandise.
• Conduct and support stock counts, cycle counts, and inventory audits.
• Identify and control stock shrinkage and report discrepancies promptly.

4. Cash & Billing Management

• Ensure strict adherence to cashiering and cash-management SOPs.
• Monitor cash handling, banking, deposits, and reconciliation.
• Ensure proper control over POS IDs, passwords, billing processes, voids, discounts, refunds, and exchanges.
• Prevent unauthorized transactions and immediately report any financial discrepancies.

5. Team Management

• Lead, motivate, and manage the store team to achieve business objectives.
• Allocate duties and responsibilities based on business requirements.
• Monitor attendance, punctuality, grooming, discipline, and productivity.
• Conduct regular team briefings and communicate company policies and updates.
• Identify training and development requirements of team members.
• Coach employees and provide regular performance feedback.
• Support recruitment, onboarding, training, and retention of store employees.

6. Customer Service

• Ensure a high level of customer service and customer satisfaction.
• Handle customer complaints and resolve issues effectively.
• Ensure employees follow customer service standards and expected behavioural guidelines.
• Monitor customer feedback and take corrective action where required.

7. Loss Prevention & Compliance

• Ensure strict compliance with Loss Prevention and security procedures.
• Monitor and control incidents related to theft, fraud, barcode manipulation, POS misuse, cash discrepancies, and other SOP violations.
• Ensure CCTV and security processes are followed as applicable.
• Escalate suspected misconduct, fraud, or policy violations to the concerned function immediately.
• Support internal investigations and audits when required.

8. People & HR Compliance

• Ensure compliance with attendance, leave, uniform, grooming, and employee-related policies.
• Maintain discipline and professional conduct within the store.
• Ensure employees complete mandatory training and assessments within timelines.
• Coordinate with HR on employee grievances, disciplinary matters, manpower requirements, and employee engagement initiatives.

9. Reporting & Administration

• Maintain accurate store records and operational documentation.
• Submit daily/weekly/monthly reports within defined timelines.
• Monitor store expenses and ensure effective utilization of resources.
• Ensure all statutory, safety, and company compliance requirements are followed.
• Coordinate with mall management, landlords, vendors, security, and other external stakeholders where applicable.

Key Performance Indicators (KPIs)

• Sales Achievement %
• Store Profitability / Productivity
• Customer Satisfaction
• Conversion Rate
• Average Transaction Value
• Stock Accuracy
• Shrinkage %
• Inventory Availability
• Cash & Banking Accuracy
• Audit/SOP Compliance
• Employee Attendance & Productivity
• Employee Attrition
• Training & Assessment Completion
• Customer Complaint Resolution

Required Skills & Competencies

• Strong leadership and team-management skills
• Good communication and interpersonal skills
• Customer-focused approach
• Sales and business acumen
• Problem-solving and decision-making ability
• Strong knowledge of retail operations
• Inventory and cash-management skills
• Ability to analyze business and operational reports
• Good understanding of SOP and compliance requirements
• Ability to work in a fast-paced retail environment
• Strong ownership and accountability

Qualification & Experience

• Education: Graduation must.
• Experience: 3–6 years of relevant retail experience, preferably with experience managing a store/team.

Candidates with experience in large-format retail, supermarket, fashion, lifestyle, FMCG, or value retail may be considered.

Key Responsibilities

• Manage and supervise the store team during daily operations.
• Ensure achievement of sales and productivity targets.
• Allocate daily tasks and monitor team performance.
• Ensure excellent customer service and resolve customer issues.
• Monitor stock availability, replenishment, and store displays.
• Ensure proper billing, cash handling, and POS discipline.
• Maintain store standards, cleanliness, and visual merchandising.
• Monitor attendance, grooming, and discipline of team members.
• Support recruitment, training, onboarding, and team development.
• Follow company policies, SOPs, and safety guidelines.
• Assist the Store Manager in achieving manpower and operational objectives.
• Prepare and share daily operational reports as required.

Key Skills

• Team handling and leadership skills
• Customer service orientation
• Sales and target achievement
• Good communication skills
• Problem-solving ability
• Basic MS Excel and reporting skills
• Retail operations knowledge

• Manage and supervise the store team to achieve sales and operational targets.
• Ensure excellent customer service and customer satisfaction.
• Monitor daily sales, attendance, grooming, and staff performance.
• Support the Store Manager in smooth day-to-day store operations.
• Ensure proper stock handling, replenishment, and inventory accuracy.
• Train, guide, and motivate team members to improve performance.
• Ensure compliance with company SOPs, policies, and safety standards.
• Handle customer queries and resolve operational issues effectively.
• Prepare and share daily/weekly sales and operational reports.
• Maintain store discipline, visual merchandising, and overall store standards.

Job Summary

The Team Leader is responsible for supporting the Store Manager in the day-to-day operations of the store. The role focuses on leading the store team, delivering excellent customer service, achieving sales targets, maintaining merchandising standards, and ensuring smooth store operations.

Key Responsibilities

Sales & Customer Service

• Support the achievement of daily, weekly, and monthly sales targets.
• Deliver exceptional customer service and resolve customer concerns promptly.
• Promote ongoing offers and products to maximize sales.
• Monitor team performance on the sales floor.

Team Leadership

• Supervise and motivate store associates during shifts.
• Allocate daily tasks and monitor completion.
• Coach and train team members on customer service, product knowledge, and SOPs.
• Maintain discipline and ensure adherence to company policies.

Store Operations

• Ensure the store is clean, organized, and ready for customers.
• Maintain visual merchandising standards.
• Monitor stock availability and support replenishment.
• Assist with stock receiving, inventory counts, and stock accuracy.
• Support opening and closing store procedures.