Key Responsibilities: * Assist the Store Manager in day-to-day store operations. * Lead, coach, and develop Team Leaders and store staff. * Ensure customer service and resolve customer complaints. * Ensure compliance with company policies, SOPs, and safety standards. * Prepare daily, weekly, and monthly operational reports. Eligibility: * Graduate in any discipline. * 3–6 years of retail experience, including at least 1–2 years in a supervisory/Assistant Store Manager role. * Strong leadership, communication, and problem-solving skills. * Knowledge of inventory management, sales reporting, and MS Excel.

Job Summary

We are looking for an experienced and dynamic Assistant Store Manager to support the Store Manager in driving store operations, achieving sales targets, and delivering an exceptional customer experience. The ideal candidate should possess strong leadership skills, retail operations expertise, and the ability to manage and motivate store teams.

Key Responsibilities

• Assist the Store Manager in managing day-to-day store operations.
• Drive sales performance and ensure achievement of store targets.
• Lead, motivate, and develop the store team to deliver excellent customer service.
• Ensure compliance with company SOPs, operational policies, and visual merchandising standards.
• Monitor inventory, stock replenishment, shrinkage control, and stock accuracy.
• Supervise cash management, billing, petty cash, and daily store reporting.
• Maintain high standards of housekeeping, safety, and store presentation.
• Handle customer queries and resolve escalations effectively.
• Support recruitment, onboarding, training, and performance management of store employees.
• Coordinate with cross-functional teams to ensure smooth store operations.
• Ensure compliance with audit requirements and statutory guidelines.

Eligibility

• Minimum 12th Pass.
• 4–8 years of experience in retail operations, including experience as an Assistant Store Manager, Department Manager, or Team Leader.
• Proven experience in team handling and store operations.
• Strong leadership, communication, and problem-solving skills.
• Willingness to work in rotational shifts, weekends, and public holidays.

Key Skills

• Retail Store Operations
• Team Leadership
• Sales & Target Achievement
• Customer Service
• Inventory & Stock Management
• Cash Handling
• Visual Merchandising
• People Management
• MS Excel & Reporting

Designation: Assistant Branch Manager (Cluster Manager)
Year of Exp – 7-9 years (Responsible for 4-5 Stores)
Store Size – 5000Sqft to 10,000Sqft
Company Website – https://www.mrdiy.com/
Role Context:
To increase the business by driving sales and customer experience through developing and
coaching your team and installing SOPs so that we become a major destination brand and
industry leader.
Area of Responsibility
• Manage and deliver the KPI’s – Sales, Shrinkage, Commerciality, Customer Service
Standards are met.
• Ensure that you have the right people who are sufficiently trained/developed to deliver
for our customers.
• Ensure the smooth operations of your area (excellent customer service, delivers a
commercially well laid out store, achieving all operational KPI).
• Deliver the shopping experience that our customers demand.
• Financial Management to ensure stores are profitable and operated within the budget.
• Ensure compliance with company policies and operational guidelines.
Person Specifications
• Graduate / Postgraduate with 5-8 years of relevant experience into retail industry
• Good communication skills- both written and verbal and must be a good orator
• Should have hands on experience working on Microsoft Office- Including Excel, PPT
• Sales oriented.

Designation: Branch Manager
Year of Exp – 8 to 10Years (Responsible for 12-15 Stores)
Store Size – 4000Sqft to 15,000Sqft
Company Website – https://www.mrdiy.com/
Direct Repartees: Cluster Managers (ABM)
Interactions: Internal and External Stakeholders
Role Context:
To increase the business by driving sales and customer experience through developing and
coaching your team and installing SOPs so that we become a major destination brand and
industry leader.
Area of Responsibility
• Manage and deliver the KPI’s – Sales, Shrinkage, Commerciality, Customer Service
Standards are met.
• Ensure that you have the right people who are sufficiently trained/developed to deliver
for our customers.
• Ensure the smooth operations of your area (excellent customer service, delivers a
commercially well laid out store, achieving all operational KPI).
• Deliver the shopping experience that our customers demand.
• Financial Management to ensure stores are profitable and operated within the budget.
• Ensure compliance with company policies and operational guidelines.
Person Specifications
• Graduate / Postgraduate with 7-9 years of relevant experience into retail industry
• Strong communication skills- both written and verbal and must be a good orator .
• Should have hands on experience working on Microsoft Office- Including Excel, PPT
• Sales oriented.
Competencies & Traits Influencing Skills
• Problem Solving & Decision Making • Planning & Organizing
• Project Management with Collaboration and Inclusion
• Communication Skills • Extroversion & Approachability
• Leadership
• Financial & Business Acumen
• Customer Obsession
• Assertiveness
• Self Motivated & Resilient
• Managing Pressure & Setbacks
• Process Orientation

Position – Manager – Maintenance (LEAD)
Experience – 8-12 years of relevant experience in retail, FMCG, QSR maintenance.
Qualifications: B. Tech/ Diploma in Electrical
Company Website – https://www.mrdiy.com/
Oversee maintenance activities for all existing (425) and NSO stores, offices, and
warehouses Pan India. (West, North & South Region).
Key activities –
Maintenance Planning and Execution: Develop and implement maintenance plans,
schedules, and strategies to ensure the effective operation and maintenance of
equipment, machinery, or facilities. Coordinate maintenance activities, including
preventive maintenance, corrective maintenance, and inspections.
Team Management: Supervise and lead a team of maintenance technicians or
engineers. Assign tasks, provide guidance, and monitor their performance. Conduct
regular performance evaluations and provide training and development opportunities
to enhance skills and knowledge.
Equipment and Facility Maintenance: Oversee the maintenance and repair of
equipment, machinery, or facilities. Conduct inspections, identify maintenance
requirements, and coordinate repairs or replacements as necessary. Ensure compliance
with safety and environmental regulations.
Budgeting and Cost Control: Prepare and manage the maintenance budget, including
forecasting expenses, tracking costs, and implementing cost-saving measures. Optimize
maintenance processes to improve efficiency and reduce downtime.
Vendor and Contractor Management: Collaborate with external vendors and
contractors for specialized maintenance services, repairs, or installations. Evaluate
vendor performance, negotiate contracts, and ensure compliance with contractual
agreements.
Inventory Management: Maintain inventory of spare parts, tools, and equipment
necessary for maintenance activities. Monitor stock levels, initiate purchase orders, and
manage inventory records.
Documentation and Reporting: Maintain accurate records of maintenance activities,
including work orders, equipment history, maintenance logs, and reports. Analyse data
and generate reports on maintenance performance, equipment downtime, and
maintenance costs.

Key Responsibilities:

* Assist the Store Manager in day-to-day store operations.
* Lead, coach, and develop Team Leaders and store staff.
* Ensure customer service and resolve customer complaints.
* Ensure compliance with company policies, SOPs, and safety standards.
* Prepare daily, weekly, and monthly operational reports.

Eligibility:

* Graduate in any discipline.
* 3–6 years of retail experience, including at least 1–2 years in a supervisory/Assistant Store Manager role.
* Strong leadership, communication, and problem-solving skills.
* Knowledge of inventory management, sales reporting, and MS Excel.

Full job description is not available for this role yet.

Key Responsibilities:

* Assist the Store Manager in day-to-day store operations.
* Lead, coach, and develop Team Leaders and store staff.
* Ensure customer service and resolve customer complaints.
* Ensure compliance with company policies, SOPs, and safety standards.
* Prepare daily, weekly, and monthly operational reports.

Eligibility:

* Graduate in any discipline.
* 3–6 years of retail experience, including at least 1–2 years in a supervisory/Assistant Store Manager role.
* Strong leadership, communication, and problem-solving skills.
* Knowledge of inventory management, sales reporting, and MS Excel.

Key Responsibilities:

* Assist the Store Manager in day-to-day store operations.
* Lead, coach, and develop Team Leaders and store staff.
* Ensure customer service and resolve customer complaints.
* Ensure compliance with company policies, SOPs, and safety standards.
* Prepare daily, weekly, and monthly operational reports.

Eligibility:

* Graduate in any discipline.
* 3–6 years of retail experience, including at least 1–2 years in a supervisory/Assistant Store Manager role.
* Strong leadership, communication, and problem-solving skills.
* Knowledge of inventory management, sales reporting, and MS Excel.

# Job Description – Retail Store Manager

Department: Store Operations

Designation: Store Manager

Reporting To: Area Manager / Business Manager

Education : Graduation

Exp : Minimum 6 years of experience in Retail Store Operations.

### Key Responsibilities

* Manage daily store operations and ensure smooth functioning.

* Achieve sales targets and monitor store performance.

* Handle and motivate the store team to improve productivity.

* Ensure excellent customer service and resolve customer complaints.

* Maintain proper stock availability, inventory accuracy, and stock control.

* Ensure store cleanliness, product display, and visual merchandising.

* Monitor staff attendance, grooming, and discipline.

* Ensure proper cash handling, billing, and expense control.

* Follow company policies, SOPs, and operational guidelines.

* Coordinate with HR and other departments for store-related activities.

### Qualification & Experience

* Graduate in any discipline.

* 3–5 years of retail experience, preferably in store operations.

* Good communication, leadership, and team management skills.

### Key Skills

* Sales and target achievement

* Team management

* Customer service

* Inventory management

* Store operations and problem-solving