Key Responsibilities

• Manage overall store operations and daily business activities.
• Drive sales, profitability, and achievement of store targets.
• Lead, motivate, and develop the store team.
• Manage manpower planning, attendance, productivity, and performance.
• Ensure excellent customer service and customer satisfaction.
• Monitor stock, inventory, shrinkage, and merchandise availability.
• Ensure compliance with company policies, SOPs, and safety standards.
• Handle employee grievances and disciplinary matters.
• Conduct regular team meetings, training, and performance reviews.
• Coordinate with HR, Operations, VM, Finance, and other departments.
• Prepare and monitor store reports, sales reports, and operational MIS.
• Maintain store presentation, cleanliness, and visual merchandising standards.

Candidate Requirements

• Graduate / MBA preferred.
• 3–6 years of experience in retail operations.
• Experience in handling a team and complete store operations.
• Strong leadership, communication, and problem-solving skills.
• Good knowledge of MS Excel and retail processes.
• Target-oriented with a customer-focused approach.

Company website – https://www.mrdiy.co.in/
Designation: Cluster HR (Executive / Sr Executive)
Experience: 2-6 years’ experience in Retail / QSR / Hospitality / FMCG
Education: MBA / Graduate

Role and Responsibilities:

The Cluster HR acts as a strategic people partner for multiple retail stores within an assigned
cluster. This role is responsible for driving end-to-end HR execution at store level, ensuring strong
hiring, engagement, performance management, compliance, and employee relations.

The role requires high ownership, strong field presence, and the ability to balance business needs
with people practices improving productivity, engagement, and retention across stores.

Key Deliverables (Essential functions & Responsibilities of the Job):

• Partner with Cluster / Store Leaders to implement effective people practices aligned with
business needs.
• Manpower Planning and hiring for upcoming & existing stores across locations of the
region.
• Support identification and development of talent for store-level leadership roles.
• Drive employee engagement initiatives and reward & recognition programs across
stores.
• Monitor attrition trends, gather employee feedback, and implement retention actions.
• Guide Store Managers on employee relations, HR policies, and people processes.
• Manage the performance appraisal process end-to-end for store employees.
• Act as a communication bridge between store employees and HR / corporate
stakeholders.
• Ensure HR policy adherence through regular store visits and HR audits.
• Maintain HRMS data accuracy and coordinate with HR Ops for payroll and compliance.
• Track HR metrics (attrition, hiring, engagement, performance) and share insights with
Regional HR.
• Regular store visits and store HR audits across the region.
• Stakeholder management

Manage the end-to-end Accounts Payables process related to leasing expenses e.g. Rent/CAM etc., including vendor onboarding, invoice processing, payments, and issue resolution.

• Ensuring timely and accurate processing of transactions including the major expenses (Stores & HO) i.e. Rents/CAMS/Utilities etc.
• Ensure compliance with company policies, SOPs, tax regulations, and legal requirements in all accounts payable activities, mitigating any potential financial risks.
• Manage Daily Volumes / Queries for the AP process and ensure all the process needs to be completed within agreed SLA’s timeline.
• Reconcile AP ledger balances and resolve any discrepancies promptly by co-ordinating with Business Development team/Legal/OPS etc
• Accounting – Ensure that journal entries, accounting entries, and adjustments are appropriately recorded in the general ledger.
• Closing of all month related activities within the stipulated time as per monthly closing timelines provided. Preparation & circulation of AP related MIS e.g. Lease expenses tracker, agreement tracker.

Key Roles:
• Identify locations for opening new stores for MR.DIY (4000sqft to 15000sqft).
• Should have an eye for competition and other retail and understand the market catchment
requirement and potential.
• Source locations and properties for the brand and initial negotiation with landlords for signing
up the properties for the brand.
• Manage the entire paperwork from sourcing to leasing to completion of the store project and
hand it over to the operations team.

Responsibilities:
• Identify great locations as per company requirements.
• Map competition stores and create a market mapping scenario.

Job Specification:
• Strong communication and interpersonal skills
• Proven Knowledge and Execution of successful development strategies
• Focused and goal oriented.
• Good Knowledge of Excel & PPT

• Full-time Employment
• CTC – As per market Standards + Travel

About Mr. DIY
We believe shopping should be fun, affordable, and full of surprises! Serving over 188 million
customers every year across Asia, our stores are designed to make every visit a joyful
experience for the whole family. With an average store size of 10,000 sq. ft., you’ll find
everything you need — and plenty you didn’t know you did! From Household essentials and
Home Décor to Stationery, Toys, Gifts, Jewelry, Sports gear, and more, we bring together
15,000+ products across 10 exciting categories — all at prices that make you smile. Because at
MR.DIY, we truly believe — “Milega Kya mat pooch, MR.DIY main sab Kuch!”
Website
https://www.mrdiy.co.in/
Industry
Retail
Company size
1,001-5,000 employees

• Manage overall day-to-day store operations and ensure smooth functioning.
• Lead, motivate, and manage the store team to achieve sales and operational targets.
• Drive sales, customer satisfaction, and store performance.
• Ensure proper manpower planning, attendance, roster, and productivity.
• Maintain inventory accuracy, stock availability, and minimize shrinkage.
• Ensure compliance with company SOPs, policies, and safety standards.
• Monitor store visual merchandising and maintain store hygiene and presentation.
• Handle customer complaints and ensure a positive customer experience.
• Monitor cash handling and ensure proper adherence to financial procedures.
• Prepare and review daily/weekly/monthly store performance reports.
• Coordinate with HR, Operations, and other support teams for store-related requirements.
• Train and develop team members for better performance and career growth.

Key Responsibilities:

* Manage daily store operations and ensure smooth functioning.
* Deliver  customer service and resolve customer concerns.

Eligibility:

* Graduate in any discipline.
* 2–4 years of experience in retail, with at least 1 year in a supervisory or Team Leader role.
* Good communication and leadership skills.
* Basic knowledge of MS Excel and retail operations.

Key Responsibilities:

* Assist the Store Manager in day-to-day store operations.
* Lead, coach, and develop Team Leaders and store staff.
* Ensure customer service and resolve customer complaints.
* Ensure compliance with company policies, SOPs, and safety standards.
* Prepare daily, weekly, and monthly operational reports.

Eligibility:

* Graduate in any discipline.
* 3–6 years of retail experience, including at least 1–2 years in a supervisory/Assistant Store Manager role.
* Strong leadership, communication, and problem-solving skills.
* Knowledge of inventory management, sales reporting, and MS Excel.

Key Responsibilities:

* Assist the Store Manager in day-to-day store operations.
* Lead, coach, and develop Team Leaders and store staff.
* Ensure customer service and resolve customer complaints.
* Ensure compliance with company policies, SOPs, and safety standards.
* Prepare daily, weekly, and monthly operational reports.

Eligibility:

* Graduate in any discipline.
* 3–6 years of retail experience, including at least 1–2 years in a supervisory/Assistant Store Manager role.
* Strong leadership, communication, and problem-solving skills.
* Knowledge of inventory management, sales reporting, and MS Excel.

• Support the Store Manager in managing daily store operations.
• Lead and motivate the store team to achieve sales and operational targets.
• Ensure excellent customer service and handle customer complaints effectively.
• Monitor stock receiving, replenishment, inventory accuracy, and loss prevention.
• Manage team attendance, grooming, discipline, and overall performance.
• Ensure compliance with company SOPs, policies, and safety standards.
• Support sales planning and achieve store KPIs.
• Train, guide, and develop team members for better productivity.
• Monitor store visual merchandising, housekeeping, and overall presentation.
• Handle store opening/closing activities and cash management as per SOP.
• Prepare daily/weekly operational reports and update the Store Manager.
• Take charge of the store in the Store Manager’s absence.

• Manage daily store operations and ensure smooth functioning of the store.
• Lead, guide, and monitor the store team to achieve sales and operational targets.
• Ensure excellent customer service and resolve customer queries effectively.
• Manage stock receiving, replenishment, inventory, and stock accuracy.
• Monitor team attendance, grooming, discipline, and performance.
• Ensure company SOPs, safety standards, and operational processes are followed.
• Support the Store Manager in achieving sales, productivity, and store KPIs.
• Train and develop team members for better performance.
• Handle opening and closing activities and ensure proper store housekeeping.
• Prepare and share required operational reports with the Store Manager.