• Manage daily store operations and ensure smooth functioning.
• Lead, motivate, and manage the store team.
• Achieve sales targets and drive store performance.
• Handle customer queries and ensure excellent customer service.
• Manage billing, cash handling, and daily store reports.
• Ensure proper stock management, replenishment, and inventory accuracy.
• Train and guide new employees on store processes and SOPs.
• Ensure visual merchandising and store standards are maintained.
• Monitor attendance, grooming, discipline, and team productivity.
• Ensure compliance with company policies, SOPs, and safety guidelines.

Key Responsibilities

• Manage and supervise the store team during daily operations.
• Ensure achievement of sales and productivity targets.
• Allocate daily tasks and monitor team performance.
• Ensure excellent customer service and resolve customer issues.
• Monitor stock availability, replenishment, and store displays.
• Ensure proper billing, cash handling, and POS discipline.
• Maintain store standards, cleanliness, and visual merchandising.
• Monitor attendance, grooming, and discipline of team members.
• Support recruitment, training, onboarding, and team development.
• Follow company policies, SOPs, and safety guidelines.
• Assist the Store Manager in achieving manpower and operational objectives.
• Prepare and share daily operational reports as required.

Key Skills

• Team handling and leadership skills
• Customer service orientation
• Sales and target achievement
• Good communication skills
• Problem-solving ability
• Basic MS Excel and reporting skills
• Retail operations knowledge

Full job description is not available for this role yet.

Full job description is not available for this role yet.

Full job description is not available for this role yet.

Full job description is not available for this role yet.

• Manage and supervise the store team to achieve sales and operational targets.
• Ensure excellent customer service and customer satisfaction.
• Monitor daily sales, attendance, grooming, and staff performance.
• Support the Store Manager in smooth day-to-day store operations.
• Ensure proper stock handling, replenishment, and inventory accuracy.
• Train, guide, and motivate team members to improve performance.
• Ensure compliance with company SOPs, policies, and safety standards.
• Handle customer queries and resolve operational issues effectively.
• Prepare and share daily/weekly sales and operational reports.
• Maintain store discipline, visual merchandising, and overall store standards.

• Manage and supervise the store team to achieve sales and operational targets.
• Ensure excellent customer service and customer satisfaction.
• Monitor daily sales, attendance, grooming, and staff performance.
• Support the Store Manager in smooth day-to-day store operations.
• Ensure proper stock handling, replenishment, and inventory accuracy.
• Train, guide, and motivate team members to improve performance.
• Ensure compliance with company SOPs, policies, and safety standards.
• Handle customer queries and resolve operational issues effectively.
• Prepare and share daily/weekly sales and operational reports.
• Maintain store discipline, visual merchandising, and overall store standards.

Job Summary

The Team Leader is responsible for supporting the Store Manager in the day-to-day operations of the store. The role focuses on leading the store team, delivering excellent customer service, achieving sales targets, maintaining merchandising standards, and ensuring smooth store operations.

Key Responsibilities

Sales & Customer Service

• Support the achievement of daily, weekly, and monthly sales targets.
• Deliver exceptional customer service and resolve customer concerns promptly.
• Promote ongoing offers and products to maximize sales.
• Monitor team performance on the sales floor.

Team Leadership

• Supervise and motivate store associates during shifts.
• Allocate daily tasks and monitor completion.
• Coach and train team members on customer service, product knowledge, and SOPs.
• Maintain discipline and ensure adherence to company policies.

Store Operations

• Ensure the store is clean, organized, and ready for customers.
• Maintain visual merchandising standards.
• Monitor stock availability and support replenishment.
• Assist with stock receiving, inventory counts, and stock accuracy.
• Support opening and closing store procedures.

Key Responsibilities

• Manage overall store operations and daily business activities.
• Drive sales, profitability, and achievement of store targets.
• Lead, motivate, and develop the store team.
• Manage manpower planning, attendance, productivity, and performance.
• Ensure excellent customer service and customer satisfaction.
• Monitor stock, inventory, shrinkage, and merchandise availability.
• Ensure compliance with company policies, SOPs, and safety standards.
• Handle employee grievances and disciplinary matters.
• Conduct regular team meetings, training, and performance reviews.
• Coordinate with HR, Operations, VM, Finance, and other departments.
• Prepare and monitor store reports, sales reports, and operational MIS.
• Maintain store presentation, cleanliness, and visual merchandising standards.

Candidate Requirements

• Graduate / MBA preferred.
• 3–6 years of experience in retail operations.
• Experience in handling a team and complete store operations.
• Strong leadership, communication, and problem-solving skills.
• Good knowledge of MS Excel and retail processes.
• Target-oriented with a customer-focused approach.